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Return to shopFAQ
Order
Once your order is confirmed, you’ll receive a tracking link via email or SMS. You can use this link to check the real-time status of your order anytime.
If your order arrives incorrect or damaged, please contact our customer support team within 48 hours. We’ll arrange a quick replacement or refund based on your preference.
Yes, you can cancel or modify your order within 2 hours of placing it, provided it hasn’t been processed for shipping. Contact our support team as soon as possible for assistance.
General
Al Farabi Opticals has multiple branches to serve you better. You can visit our nearest store or contact us to find the most convenient location.
Yes, we provide professional eye testing using advanced equipment handled by qualified optometrists to ensure accurate vision assessment and prescription.
We offer a wide range of international and premium brands for both frames and lenses, ensuring quality, comfort, and style for every customer.
Eyeglasses
Our opticians can help you find frames that complement your face shape, style, and prescription needs. We also offer a variety of frame materials and designs to suit your comfort and look.
It’s recommended to replace your eyeglasses every 1–2 years or whenever your vision changes. Regular eye checkups help ensure your prescription stays accurate.
Use a microfiber cloth and lens cleaning solution to gently wipe your lenses. Avoid using tissue, paper towels, or household cleaners, as they can damage the coating.
Sunglasses
Yes, all our sunglasses offer 100% UV protection to shield your eyes from harmful UVA and UVB rays, helping prevent long-term eye damage and strain.
Absolutely! We offer prescription sunglasses that combine vision correction with sun protection, available in a variety of stylish frames and lens options.
Polarized sunglasses reduce glare from reflective surfaces like water or roads, offering clearer and more comfortable vision—especially useful for driving and outdoor activities.